2019 Xerox Total Satisfaction Guarantee Update
Published on: April 02, 2019
Author: usamagnum
Categories: General, Total Satisfaction Guarantee
Content:
It is very important to us at USA Copier Lease that we provide the highest quality of service to
our customers. One piece of that puzzle was Xerox's Total Satisfaction Guarantee program.
This program allowed for the replacement of a Xerox device if the customer was not satisfied
with the unit. However, this program was hardly used because once you go Xerox...you don't go
back. =) We have raving fans!
It seems now that the Total Satisfaction Guarantee program has ended. However, the device
replacement program is still in existence. Meaning - If the Xerox is not operating like it should
and it can't be repaired, then Xerox will replace the unit with a model with similar specs.
(Factory refurbished, certified, and acceptable for a maintenance plan.)
Here is the official release from Xerox:
Xerox has long provided to customers a Total Satisfaction Guarantee (TSG), which provided a
device replacement remedy if the customer was not satisfied with the device's function during
the initial continuous term of the service agreement. Over time, improvements in product
reliability have reduced the benefits of the TSG. Thus, we made the decision to retire the TSG
program.
Although we will no longer promote the TSG as a program, it's important that you and your
customers understand that the customer continues to enjoy a device replacement remedy for
equipment that we fail to keep in working order while the device is covered by a Xerox
equipment service or maintenance agreement.
Have peace of mind and know that Xerox is still standing behind the longevity of their product
line. Please contact us for more details!
ABOUT USA Copier Lease
USA Copier Lease is an exclusive Xerox copiers dealer and our clients are across the United
States. We can service and support your Xerox copiers anywhere in the United States with a
guaranteed same day / next day on-site service guarantee.
In addition, to learn more about how USA Copier Lease can help your organization evaluate
your existing copier leases or provide a quote for new copier, call (800) 893 1183 or send
an email to online@usamagnum.com
