Are you seeing the Incompatible Toner Message on your Xerox?
Don't stress. This message on a Xerox happens. I am going to break this down in two sections for you, one if you have a supplies contact and the other if you don't.
I have a supplies contact
The Xerox Copier/Printer is telling me my supplies aren't compatible. This can be fixed. Here's how: - Check to make sure these supplies came from your Xerox supply contract provider and not a 3rd party - like Amazon or Staples.
- If they did not come from your service provider, then this is where your problem is.∙Now that we have confirmed that these are from your service provider, there should be a software running someone in your environment on either a PC or Windows Server.
- Check to make sure this Xerox Device Agent software is up and running.
- If you can't find this software or can't find it running - contact your Xerox Service Provider.
- If the software is running, make sure that it can see your Xerox Copier / Printer
- Turn the Xerox completely off, use both power buttons (2nd one is located inside the door where the toners are located)
- Wait 5 minutes after complete power off
- Turn Xerox back on
- Go to computer in which the Xerox Device Agent Software is installed and press the “Synchronize Now” button located on the left hand side.
- After Successful Synchronization, software should show the unit in question with a green check mark
- The Xerox Copier should now display properly and all functions should return to normal.
- If not, you will probably need to delete the printers from the software and re-add them and synchronize again. *This typically has to happen when the devices MAC address is changed after a device relocation.
"I don't have a supply contracts"
"I bought my supplies from Amazon / Staples, why is it telling me?"
-Well you see, that's an easy answer.
This means one of two things:
- Your supplies are metered supplies or,
- Your Xerox is in metered mode.
To Fix your metered supplies - Send them back. That's really the only option.
To Fix your metered Xerox - Call whoever you bought the machine from and tell them you need the Xerox to be in Standard Supply mode. This will usually result in a service technician to come onsite and switch the mode for you.
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