PageConnect Issues on MAC
Hey! Are you trying to install PageConnect on a Mac OS? If you found this page, then chances are, you are either one of three people and we have written this article specifically for each one of you. Scroll down to the appropriate section.
Customer
If you are one of our customers, then we truly apologize for this inconvenience. Please be assured that there was a Windows PC in your environment at the start of the contract. The PC was essential to register the unit with Xerox, using this PageConnect software. Also, it was agreed upon that at least once a month, somehow, Xerox would check in with the software.
The PageConnect software is not available for MAC or LYNX devices. The software was designed by Xerox to view device status and report into the supplies and services teams. Once the Xerox system hasn't registered with a physical Xerox device, then automatic holds are issued on the software. These systems affect the ability to order supplies and service.
Please keep in mind, it is understandable if for a short period this software doesn't check in with Xerox. Typically 1 -3 months before ordering is affected. Usually this is due to a computer going down and an environment having to go through the long process of getting another one.
But somewhere after the 3 month mark, a supply lock is put on the device and can only be released by that Xerox device checking in with the Xerox software.
If you feel it would take more than 3 months to get a PC backup and running with the software, then please keep an extra toner on hand. And please, please let us know ahead of time.
Xerox Support
If a customer asks you about it, put them on hold and read the above statement I tell our customers, then put it in your own words and tell the customer. Xerox person in charge that can do something about it Allow us to communicate the same way the other Xerox division gets to by not needing this software!
IT Firm
The software uses SNMP to communicate with the printer. Then the software sends that data over the internet to Xerox servers. We then have a Xerox tool that shows us the last status updates on the device (similar to Connectwise Automate ). Also on this tool we have links to order supplies and request service. This is where we see if the device has any supply holds.
From what I have gathered, the software only has to check in once a month to function properly. Performing a manual sync on the software side can accomplish this. I recommend if you have a tech that goes onsite each month, make sure they do this sync.
My other IT Partners (see link to become one) usually install it on a Windows server or old desktop and fire it up once a month. Doesn't need to be fancy. But it has to be in a Windows environment.
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